This report analyses the results of a survey carried out by ITU to define Human Resources Development (HRD) /Human Resource Management (HRM) current and future needs and priorities in a converged, competitive telecommunication/ICT environment; assess the readiness of the HR function to meet the current and future human resources challenges of the information society and develop recommendations on how ITU/BDT, and in particular the HCB Division, can assist countries to bridge any readiness gaps existing within their HR function.