Digital Identity Roadmap Guide

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The Digital Identity Roadmap Guide is a comprehensive set of guidelines for identifying the main aspects that need to be addressed during the design, development and implementation of a National Digital Identity Framework. It is the result of a deeply collaborative multi-stakeholder effort aimed at strengthening the knowledge and expertise of professionals and policy makers working in the field digital identity and, more generally, the digitization of government services. Descriptions of the overarching principles that lay the foundations for designing, developing and implementing a National Digital Identity Framework are included in this guide, which also outlines four critical Focus Areas, lists the main critical success factors and the conflicting principles national leaders and policy makers should be aware of in making certain design decisions, and illustrates a step-by-step approach that could be adopted in managing the National Digital Identity Framework throughout its entire lifecycle. The guide is complemented by a comprehensive set of case studies from countries which have successfully set up National Digital Identity Systems using a range of different approaches, and provides a brief survey of the main technical standards available to date.




I am pleased to present the “Digital Identity Roadmap Guide” which sets out the principles, models and step-by-step recommendations to enable countries shift from paper based to digital identification systems for citizens. In today’s highly connected digital environment, the ability to engage in online transactions increasingly relies on the reliability of online identity. Governments realize that delivering core services over the Internet cuts costs, streamlines efficiency, and provides valuable data for ongoing service optimization. Busy citizens, for their part, appreciate not having to make special trips to government offices to submit applications or make routine document requests. For the private sector, too, online interactions often make good business sense, allowing companies to better allocate resources where they are needed, maximizing revenues and improving overall customer experience.


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