Consumer Information, Protection and Rights

Laws, Regulation, Economic Bases, Consumer Networks. Final Report [Question 6/1]

image of Consumer Information, Protection and Rights

This report looks at how the fast-changing pace of technology and related services are impacting consumers. It covers many topics such as challenges in the field of telecommunication consumer protection, the institutional framework of telecommunication consumer rights, economical aspects of consumer rights protection and provides an overview of global trends of communication consumption. Considering the importance of consumer information, protection and rights, it provides readers with some useful guidelines both for market players and for policy makers and regulators.




ITU Telecommunication Development Sector (ITU-D) study groups provide a neutral contribution-driven platform where experts from governments, industry and academia gather to produce practical tools, useful guidelines and resources to address development issues. Through the work of the ITU-D study groups, ITU-D members study and analyse specific task-oriented telecommunication/ICT questions with an aim to accelerate progress on national development priorities.


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