Trends in Telecommunication Reform 2007
The Road to Next-Generation Networks (NGN)

The 8th edition of Trends in Telecommunication Reform will examine the regulatory challenges and opportunities of Next-Generation Networks (NGN). This report is designed to provide regulators and policy makers with an understanding of the emerging NGN world, with a special focus on developing countries. It will examine NGN technologies and their regulatory implications, fixed mobile convergence (FMC), universal access, interconnection-both domestic and international, consumer protection and an NGN enabling environment.
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Consumer protection and quality of service
The deployment of Next-Generation Networking (NGN) using Internet Protocol (IP) connectivity to support fixed and mobile voice, video, data, and broadcast TV services, provides new opportunities to increase consumer choice. It also raises new challenges concerning Quality of Service (QoS) and consumer protection.
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