Consumidor.gov.br is a web-based tool that enables direct communication between consumers and businesses in Brazil. It aims to solve consumer disputes via the Internet. Monitored by the National Secretariat for Consumers (Senacon) (Brazilian Ministry of Justice), Procons (prosecutors for consumer protection and defence), public defenders, prosecutors and society, the tool is based on principles of transparency and social control, making it possible to resolve consumer-related conflicts both rapidly and without undue bureaucracy. Currently, 80 per cent of complaints are resolved, with consumer demands being addressed within an average period of seven days. Officially launched on 27 June 2014, the platform has already registered more than 200 000 claims and has 180 000 registered users and 293 participating companies, including major telecommunication, banking, retail, manufacturing, air transport and health insurance corporations. The website promotes the rule of law at the national level and provides access to justice (SDG 16).