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Regional WSIS Stocktaking Report 2016, Americas

ICT Projects and WSIS Action Line Related Activities in Americas

image of Regional WSIS Stocktaking Report 2016, Americas

In the period 2014-2016, WSIS Stocktaking Reports have reviewed 162 ICT-related projects and activities carried out by international organizations, governments, the private sector, civil society and other stakeholders in the Americas Region, with those in 2016 highlighting the efforts deployed by stakeholders involved in implementation of the SDGs. WSIS Stocktaking reports are based on the multistakeholder approach, including input from stakeholders from all over the world responding to ITU’s official call for stocktaking updates and new entries. The inputs from WSIS action line facilitators and co-facilitators also contribute to the reports.

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ICT applications

Consumidor.gov.br is a web-based tool that enables direct communication between consumers and businesses in Brazil. It aims to solve consumer disputes via the Internet. Monitored by the National Secretariat for Consumers (Senacon) (Brazilian Ministry of Justice), Procons (prosecutors for consumer protection and defence), public defenders, prosecutors and society, the tool is based on principles of transparency and social control, making it possible to resolve consumer-related conflicts both rapidly and without undue bureaucracy. Currently, 80 per cent of complaints are resolved, with consumer demands being addressed within an average period of seven days. Officially launched on 27 June 2014, the platform has already registered more than 200 000 claims and has 180 000 registered users and 293 participating companies, including major telecommunication, banking, retail, manufacturing, air transport and health insurance corporations. The website promotes the rule of law at the national level and provides access to justice (SDG 16).

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