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Quality of Service Regulation Manual

image of Quality of Service Regulation Manual

Ensuring quality of service (QoS) in this everchanging environment is increasingly critical. A harmonized and common approach to regulating QoS would enable greater quality prospects irrespective of the locations of the consumer and service provider. This manual refers to different standards and regulatory practices from different regions and countries worldwide noting that each region and each country has its own specificities. It is intended to be used as a guiding tool for telecommunication national regulatory agencies (NRAs) or government ministries in charge of QoS and QoE (quality of experience) parameters and measurements as defined by ITU, as well as enforcement mechanisms. It further introduces more handson information regarding the QoS and QoE big picture, as well as outlining practical approaches in QoS regulation for telecommunication/ICT services.

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Acknowledgements

The International Telecommunication Union (ITU) manual on quality of service regulation was prepared by ITU expert Dr Toni Janevski and supported by work carried out by Dr Milan Jankovic, building on ef-forts undertaken by them and Mr Scott Markus when developing the ITU Academy Regulatory Module for the Quality of Service Training Programme (QoSTP), as well as the work of ITU-T Study Group 12 on performance QoS and QoE. ITU would also like to thank the Chairman of ITU-T Study Group 12, Mr Kwame Baah-Acheamfour, Mr Joachim Pomy, SG12 Rapporteur, Mr Al Morton, SG12 Vice-Chairman, and Mr Martin Adolph, ITU-T SG12 Advisor. This work was carried out under the direction of the Telecommunication Development Bureau (BDT) Regulatory and Market Environment Division.

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