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Quality of Service Regulation Manual

image of Quality of Service Regulation Manual

Ensuring quality of service (QoS) in this everchanging environment is increasingly critical. A harmonized and common approach to regulating QoS would enable greater quality prospects irrespective of the locations of the consumer and service provider. This manual refers to different standards and regulatory practices from different regions and countries worldwide noting that each region and each country has its own specificities. It is intended to be used as a guiding tool for telecommunication national regulatory agencies (NRAs) or government ministries in charge of QoS and QoE (quality of experience) parameters and measurements as defined by ITU, as well as enforcement mechanisms. It further introduces more handson information regarding the QoS and QoE big picture, as well as outlining practical approaches in QoS regulation for telecommunication/ICT services.

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Network neutrality and its regulation

As outlined in ITU Trends in Telecommunication Reform 2013, net neutrality broadly refers to the principle that all Internet traffic should be treated equally. Neutrality proponents claim that telecommunication companies seek to impose a tiered service model in order to control the pipeline and thereby remove competition, create artificial scarcity, and oblige subscribers to buy their otherwise uncompetitive services. Opponents of net neutrality regulation also argue that the best solution to discrimination by broadband providers is to encourage greater competition among such providers, which is currently limited in many areas.

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