@book{/content/publication/pub-802fdebb-en, author = "International Telecommunication Union", title = "Human Resources Benchmarking for Telecommunication Organizations in English-Speaking Countries in Africa", year = "2008", pages = 35, url = "https://www.itu-ilibrary.org/content/publication/pub-802fdebb-en", doi = "https://doi.org/http://handle.itu.int/11.1002/pub/802fdebb-en" }